Build Health International (BHI) has a unique opportunity for an experienced, motivated, and hands-on IT Manager.
The IT Manager is responsible for directing the organization’s IT operations; managing the development, implementation, and support of the IT department at BHI; and ensuring the department provides efficient and effective technical support services both in the US and across global project sites. The IT Manager key leadership to staff, IT support vendors, and technology-supported projects and initiatives; oversees internal resources and external managed service provider (MSP) teams for cloud services (Google and MS365), unified communications, network services, servers, and storage platforms, security, service monitoring, and helpdesk support.
Oversee all technology operations; identify needs for upgrades, configurations, or new systems and report to leadership with recommendations for the purchase of efficient and cost-effective technological equipment and software to optimize IT development and delivery while managing the related operating and capital budgets.
Manage internal team members to provide the most effective IT support and technical direction within a culture of high performance and continuous improvement that values learning and a commitment to quality and service levels that support high functionality and efficiency of technology aligned with evolving needs.
Manage additional IT vendor relationships and deliverables to ensure that BHI is receiving the best possible value; provide technical advice regarding other non-IT vendors that utilize IT.
Provide strong project management for IT development, capacity building, and migrations that provide an IT environment that best leverages IT investments while ensuring that engineering, availability, integrity, security, and scalability of all IT systems and policies support established business strategies, mitigate organization exposure and risk, and maintain compliance.
Proactively identify and address any resource capacity or skill set improvement opportunities.
Education and Experience
Bachelor’s and/or Master’s degree in a Computer Science-related field preferred and/or 5-10 years of IT experience with increasing management responsibilities
Minimum 5 years of staff, team, and project leadership experience required
Minimum 5 years of experience planning, designing, building, and implementing IT systems that required leading and managing substantial technology projects and technical-supported business initiatives
Experience in analysis, evaluation, and implementation of IT systems and their specifications
Proven success and experience in developing and managing an IT budget
Previous experience working IT helpdesk support and operations in an outsourced, managed service provider environment
Technology support and lifecycle management in a non-profit setting are preferred.
Knowledge, Skills & Abilities:
Required Software Experience:
Google Workspace – Non-profit edition
Ubiquiti – Network and Protect
Preferred Software Experience:
Kaizen Asset Manager
Demonstrated sound understanding and related knowledge of computer systems hardware, software, networks
Deep familiarity with Google workspace and the optimization of associated product/application capabilities
Proven ability to create and implement IT policies, procedures, and systems that meet established objectives
Ability to manage and motivate people and develop strong organization-wide stakeholder relationships
Excellent communication skills: written, verbal, listening; ability to develop and present complex technical information in lay terms to be user friendly
Location: Based in Beverly, Massachusetts. Some travel may be required when conditions allow.
Compensation: Competitive base salary commensurate with experience.
BHI is committed to providing equal opportunity in the workplace. BHI will make all employment and other placement decisions without regard to non-job-related factors such as race, color, religion, gender, national origin, ancestry, age, disability, veteran status, marital status, or sexual orientation. This applies to all areas, including, but not limited to, recruitment, hiring, training, promotion, compensation, and benefits.
This search is being run by NRG Consulting Group, please contact firstname.lastname@example.org with questions.
About Build Health International
BHI is a global health nonprofit that designs, builds, equips, and manages sustainable healthcare infrastructure in some of the most resource-constrained regions of the world. With an experienced staff of architecture, engineering, and construction experts, dedicated to providing high-quality, dignified, and accessible health care infrastructure to the most vulnerable communities in collaboration with our international nonprofit partners. BHI is committed to sustainability, health equity, and local capacity building in all our work, and is quickly becoming a leader in Global Health internationally working closely with Partners in Health, The Global fund, WHO, The Gates Foundation, UNICEF, UNITAID, and many others.