Location: Remote – Accepting application from DC, CA, NY, MA, FL and NHStart Date: April 6, 2021Hustle is looking for a Client Success Manager to support our new and ongoing Hustle nonprofit and education clients. As Client Success Manager, your main responsibility lies in helping our partners be successful using our platform. Every day is different…from training new nonprofit clients and universities on our platform to helping our product team prioritize features requested by clients. If you want to help nonprofits, advocacy groups, colleges and universities use Hustle to the max, this is the job for you.
What you get to do everyday:As owner of the overall relationship with assigned clients your role is to increase adoption, ensure retention, renewal and satisfaction of those clientsEstablish a trusted relationship with each assigned client and drive continued value of Hustle’s products and servicesServe as point of contact for renewal conversations, managing contractual and billing inquiries from clientsProvide live training and product tutorials for usersDrive and define the establishment of measurable goals and other success indicators to support the client in achieving their goalsIdentify and develop new and expanded use opportunities within existing clientsServe as an advocate for client needs internally to optimize product and process What you bring to the role:Minimum of 2+ years working in or with nonprofits or institutions of higher education or in a client facing-role at a SaaS company Empathy for our clients and an ability to quickly build rapport with those around youComfortable discussing pricing and creating contracts with external stakeholdersUnderstanding of data analysis tools, Excel, Salesforce, non-profit tech tools ie: VAN or other nonprofit CRMsA highly organized approach to your work, with meticulous attention to detailAble to thrive under pressure in a dynamic, high-volume environment Experience with Zendesk or other CRM or support management system as well as experience using Hustle helpful, but not requiredExcellent communication skills both written and verbalPassion for progressive values and a desire to work in a company where our work makes an impact on the world around us Hustle’s Benefits and PerksWorking with a mission-driven team that celebrates the diversity of its membersFlexible Time Off policy Full medical, dental, and vision insuranceYearly “Gift of Hustle” benefit to share a free Hustle service subscription with the organization of your choice Hustle is an excellent team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race, ethnicity, sexual orientation, gender identity and expression, language, political beliefs, and hobbies. We sincerely encourage women, minorities, LGBTQ+ and people from underrepresented backgrounds in tech to apply. Hustle will consider for employment qualified applicants with arrest and conviction records, pursuant to laws applicable in New York and Washington D.
C. and the fair chance ordinance of San Francisco.