Location: Remote – NY, CA, MA, FL, DC, VA, MD, NC, NH, CT, GA Hustle is looking for a Client Success Manager who will act as the primary point of contact for a high-volume portfolio of new and ongoing Hustle clients. As Client Success Manager for our smaller Hustle clients, your main responsibilities lie in supporting them in onboarding and renewal. Every day is different…one day, you may be training new nonprofits, labor unions or universities on our platform, the next day, you may be working on projects to scale support for your portfolio. If you want to help nonprofits, advocacy groups, labor unions, colleges and universities use Hustle to the max, this is the job for you.
What You Get To Do Every DayAs owner of the overall relationship with assigned clients your role is to increase adoption, ensure retention, renewal and satisfaction of those clientsEstablish a trusted relationship with each assigned client and drive continued value of Hustle’s products and servicesServe as point of contact for renewal conversations, managing contractual and billing inquiries from clientsProvide live training and product tutorials for usersIdentify and develop new and expanded use opportunities within existing clientsServe as an advocate for client needs internally to optimize product and processWhat You Bring To The RoleMinimum of 1+ year working within client-facing roles, specifically client success, account management or sales. Empathy for our clients and an ability to quickly build rapport with those around youComfortable discussing pricing and creating contracts with external stakeholdersUnderstanding of data analysis tools, Excel, Salesforce, non-profit tech tools ie: VAN or other nonprofit CRMsA highly organized approach to your work, with meticulous attention to detailAble to thrive under pressure in a dynamic, high-volume environment Experience with Zendesk or other CRM or support management system as well as experience using Hustle helpful, but not requiredExcellent communication skills both written and verbalPassion for progressive values and a desire to work in a company where our work makes an impact on the world around us Hustle’s Benefits / PerksWorking with a mission-driven team that celebrates the diversity of its membersFlexible Time Off policy Generous parental leave policyPaid sabbatical policyFull medical, dental, and vision insurance coverage for employeesYearly “Gift of Hustle” benefit to share a free Hustle service subscription with the organization of your choiceHustle is an excellent team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race, ethnicity, sexual orientation, gender identity and expression, language, political beliefs, and hobbies. We sincerely encourage women, minorities, LGBTQ+ and people from underrepresented backgrounds in tech to apply.
Hustle will consider for employment qualified applicants with arrest and conviction records, pursuant to laws applicable in California, Georgia, Massachusetts, Maryland, New York, New Hampshire, Connecticut, Florida, North Carolina, Virginia and Washington D. C. (Eligible states of residence).