Overview

About Community Change and Community Change Action:

Community Change builds the power and capacity of low-income people, especially low-income people of color, to lead powerful and dynamic movements for social change. With our community-based partner groups, we bridge the grassroots and the national, supporting outsider strategies to disrupt the status quo while also building pathways to influence the insider conversation.

Our vision of a better world centers the leadership of impacted people of color to move our work on immigrant rights, economic justice, and racial equity, including a focus on jobs and housing, early childhood care and education, income supports, and immigration reform.

This position also supports Community Change Action, an affiliated 501(c)(4) advocacy organization. While motivated by the same core values – equity, inclusion, and justice – Community Change and Community Change Action operate independently of one another and each organization has its own board of directors.

Position Description: 

The Donor Database Manager is an essential member of the Community Change Institutional Advancement team, strategically organizing and managing all aspects of the donor database within an organization-wide Salesforce and data ecosystem.

Holding primary responsibility for ensuring the functionality and integrity of donor and Institutional Advancement records, the Donor Database Manager works closely with the Institutional Advancement, Finance, Data & Technology, and other teams across the organization.

This is a unique opportunity for an experienced database professional to help guide a team, and an organization, into best practices for data, information sharing, and analysis.

Principal Responsibilities: 

Gift Processing & Finance

  • Manage the data entry and processing of all pledges, gifts, and contributions coming from multiple sources including checks (mail), credit cards (online), and stocks/wire transfer; ensure the proper backup and documentation for program-specific compliance.
  • Ensure that all foundation grants are entered with appropriate payment schedules and backup.
  • Maintain a strong electronic filing system for gifts and pledges.
  • Generate accurate, timely, and appropriately worded acknowledgment letters for all donations.
  • Produce and distribute weekly revenue reports.
  • Produce and distribute monthly pledge and grant payments reports.
  • Serve as the liaison with the Finance team for financial adjustments and reconciliations.
  • Assist with the preparation of reports for the organization’s annual audit.

Reporting & Analysis 

  • Provide accurate and timely reports, dashboards, and data exports, both simple and complex, as requested by the team to support fundraising and marketing activities.
  • Partner with the Development Director, IA Team leads, and other fundraising stakeholders to proactively drive analytical thinking, making recommendations for ways to improve reports/dashboards or use data in an expanded way.
  • Serve as driver for mailing list pulls, review of suppressed contacts, and creation of  contact segmentation.
  • Produce the yearly annual report donor listing in a timely, streamlined, and accurate manner.
  • Assist with reporting on revenue projections, tracking, and reconciliation.

Data Entry & Hygiene 

  • Perform routine data entry to update contact records and appropriate objects in Salesforce.
  • Create and run all required imports of mass data sets; work with the organizational Data & Technology team to set-up any Salesforce integrations to automate data transfers.
  • Maintain and enhance the data structure needed for the Institutional Advancement Team, working in conjunction with the Data & Technology team and other organization users.
  • Perform and make recommendations for routine data enrichment services.
  • Perform regular data integrity auditing and analysis, making recommendations for streamlining processes and undertaking data clean-up projects as appropriate.
  • Maintain an internal training and policy guide; establish quality control reporting to maintain the accuracy of ongoing data entry.

Database Operations 

  • Provide ongoing training for staff members across the organization on key Institutional Advancement database functions.
  • Serve as primary contact for Click & Pledge (online donation software) and other Institutional Advancement-specific technology vendors.
  • Represent and serve as a liaison for the Institutional Advancement team with appropriate cross-functional Data & Technology internal working groups, working in close relationship with core Data & Technology staff.
  • Stay up-to-date on best practices and database updates.
  • Apply creative thinking and strategic planning to all database processes and policy decisions.

Qualifications:

  • 4-5 years direct experience working with a donor database CRM in a nonprofit environment, preferably Salesforce, including gift processing, reports, and dashboards.
  • Skilled with G Suite products including Google Sheets and GoogleDocs.
  • Strong understanding of fundraising best practices and development operations.
  • Knowledge of accounting principles as related to fundraising practices.
  • Highly organized and detail-oriented.
  • Demonstrated ability to prioritize tasks, meet deadlines, multi-task, and work under pressure.
  • Strong written and interpersonal skills, customer service, and patience.
  • Passion for social justice and a commitment to work in solidarity with the people most directly impacted by injustice.

This position reports to: Director of Development

Classification: Community Change recognizes a staff bargaining unit affiliated with IFPTE Local 70, a union for non-profit workers. This position is included in Community Change’s bargaining unit and therefore covered under the terms of the collective bargaining agreement.

Travel Requirements: Minimal travel required; 2-3 days per year.

Salary & Benefits: $65,000 to $70,000 annual salary. Community Change also offers an excellent benefits package, which includes 4 weeks of annual paid vacation; additional paid holiday leave between December 24 and January 1; 8% employer contribution to retirement account after six months of employment (and 3% employer contribution for the first 6 months); and a choice of generous health insurance plans.

Closing Date of Position: Open Until Filled

Position Location: Community Change/Action is based in Washington, DC.  Washington, DC is the preferred location for this position.  Remote work is acceptable, however (frequent) visits to the DC office will be required upon the office reopening from the COVID-19 pandemic.

How to apply: Please click here to submit a cover letter sharing your personal interest as well as salary expectations, a resume, and two writing samples.

Click here to learn more about our employee benefits and Community Change’s values

Community Change is an Equal Opportunity Employer

About Community Change

Community Change builds the power and capacity of low-income people, especially low-income people of color, to lead powerful and dynamic movements for social change. With our community-based partner groups, we bridge the grassroots and the national, supporting outsider strategies to disrupt the status quo while also building pathways to influence the insider conversation.

Our vision of a better world centers the leadership of impacted people of color to move our work on immigrant rights, economic justice, and racial equity, including a focus on jobs and housing, early childhood care and education, income support, and immigration reform.