Overview

The IT Support Specialist is the primary point of support for a majority-remote workforce. The IT Support Specialist supports cloud infrastructure, SaaS applications, end user devices and office networking equipment. The candidate must have experience in a wide variety of IT and cloud systems, and is willing to learn new technology.
SALARY RANGE: $50,000 – $70,000
Duties and Responsibilities

Deliver timely troubleshooting and support to internal teams
Provide technical and administrative guidance to support contractor staff
Administer various SaaS applications and cloud infrastructure in addition to a small complement of networking equipment at a DC-area office location
Manage inventory of corporate end-user assets
Research new technologies and help deploy new IT initiatives across the company
Prepare employees for onboarding and offboarding
Participate in occasional after-hours, remote maintenance
Professionally communicate internally and externally as appropriate

Skills and Requirements

1-3 years IT Support experience in the following areas:

Windows server environments
Microsoft 365, Azure AD cloud
Mobile Device Management
Windows & MacOS client machines
Hosted VoIP
Salesforce, Slack and other enterprise cloud applications
Identity and Access Management

IT Asset Management
Unrivaled problem solving determination and skill
Enthusiasm to learn new systems, software, and processes
Strong technical aptitude
Strong organizational skills
Attention to detail
Solid communication skills

NICE TO HAVE SKILLS

Bachelor’s degree in a technical field
Interest or experience in SysOps or SecOps
PowerShell or python scripting
Basic understanding of any of the following AWS services: Compute, Storage, Management & Governance, Networking, Security/Identity/Compliance
Supporting Alteryx end-user environment
Experience working with political or consumer marketing data or companies

About TargetSmart Communications
TargetSmart is a leading provider of political data and technology that enables campaigns and organizations to successfully communicate with large audiences, personalize outreach, and create lasting relationships. Our superior politically focused, consultative approach combines consumer data, databases, data integration and consulting solutions for personalized multichannel marketing strategies. TargetSmart leverages over 25 years of experience in data management to deliver high-performance, reliable data products and solutions.
For more information or to apply for the position, please contact us at jobs@targetsmart.com.

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