The IT Support Specialist is the primary point of support for a majority-remote workforce. The IT Support Specialist supports cloud infrastructure, SaaS applications, end user devices and office networking equipment. The candidate must have experience in a wide variety of IT and cloud systems, and is willing to learn new technology.
DUTIES AND RESPONSIBILITIES:
Deliver timely troubleshooting and support to internal teams
Provide technical and administrative guidance to support contractor staff
Administer various SaaS applications and cloud infrastructure in addition to a small complement of networking equipment at a DC-area office location
Manage inventory of corporate end-user assets
Research new technologies and help deploy new IT initiatives across the company
Prepare employees for onboarding and offboarding
Participate in occasional after-hours, remote maintenance to ensure smooth system updates
Professionally communicate internally and externally as appropriate
The job profile reflects the assignment of essential job functions, though additional functions may exist. This profile is not designed to cover or contain a comprehensive list of all work activities, duties or responsibilities. TargetSmart reserves the right to assign or reassign work activities, duties and responsibilities as needed for reasonable accommodations and business purposes.
1-3 years IT Support experience in the following areas:
Windows Server 2016, Active Directory, Group Policies
Office 365, Azure AD
Mobile Device Management
Windows & MacOS client machines
Salesforce, Slack and other enterprise cloud applications
IT Asset Management
Enthusiasm to learn new systems, software, and processes
Strong technical aptitude
Strong organizational skills
Attention to detail
Solid communication skills
NICE TO HAVE SKILLS:
Bachelor’s degree in a technical field
Interest or experience in DevOps, SecOps such as Powershell/python scripting, server capacity management, data backups/recovery, IAM
Basic understanding of any of the following AWS services: Compute, Storage, Management & Governance, Networking, Security/Identity/Compliance
Hardware networking experience
Supporting Alteryx end-user environment
About TargetSmart Communications
TargetSmart is a leading provider of political data and technology that enables campaigns and organizations to successfully communicate with large audiences, personalize outreach, and create lasting relationships. Our superior politically-focused, consultative approach combines consumer data, databases, data integration and consulting solutions for personalized multichannel marketing strategies. TargetSmart leverages over 25 years of experience in data management to deliver high-performance, reliable data products and solutions.
For more information or to apply for the position, please submit a resume and cover letter at firstname.lastname@example.org.
TargetSmart Communications provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. Read More