Overview

About the Organization

Seed the Vote is a project of Center for Empowered Politics and Everyday People PAC. We are a grassroots, social justice organization mobilizing volunteers to defeat right wing politics by supporting the electoral work of grassroots organizations in swing states building long term power of working class communities and communities of color.

Position Overview

The Support Team Manager reports directly to the Operations Manager to help develop and implement dependable, effective, and efficient systems that facilitate the transportation, lodging, and tracking of thousands of volunteers across the country. This position collaborates closely with the Organizing and Operations & Logistics Teams to help manage the support needs for volunteers who will be canvassing for Seed the Vote in the 2024 election season. The position requires excellent communication, written and verbal, with STV staff, volunteers, and members of our partner organizations. A primary function of this role is to convene and manage a team of ‘super volunteers’ who provide invaluable direct support to our canvass volunteers. This position is also responsible for working closely with field team leads on the ground to ensure volunteers are supported and have a positive, solid experience.

Responsibilities

The following responsibilities are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Support Team Volunteer Coordination

Help onboard, train, and supervise a group of 10-20 high-capacity volunteers, who will be working with the Operations & Logistics team to support thousands of volunteers to finalize canvassing plans, facilitate travel and financial needs, and troubleshoot problems as they arise.
Make sure volunteers on the Support Team get all the information they need, in an organized, timely manner
Develop and/or update volunteer policies and protocols, and FAQs
Maintain a culture of mutual support, fun, and attention to detail among the volunteer Support Team

Relational

Work directly with staff to identify the basic needs of upcoming canvasses and events.
Identify vendors in canvassing locations and develop strong relationships, e.g. hotels, meeting venues, transportation, etc.
Represent STV in a professional manner with STV staff, volunteers, vendors and partners.
Provide additional support to the Operations & Logistics Team and Programmatic teams as assigned.

Logistics Planning and Coordination

Oversee travel booking systems managing volunteer travel including: establishing parameters within the system, tracking travel specifics, and monitoring expenses.
Book flights and/or ground transportation on behalf of volunteers or staff
Coordinate ground transportation in multiple locations, which may include: engaging shuttle or bus companies, identifying travel options to and from airports and hotels, providing clear and concise instructions to help volunteers utilize local travel options.
Maintain highly detailed tracking system for multiple hotels in each canvass location, including volunteer hotel assignments, regular changes and updates to bookings
Work closely with the Operations Manager to review, improve, and streamline travel procedures when necessary.

Financial Tracking Systems

Provide a high level of oversight of the Support Team to ensure that financial details for volunteers are being recorded accurately and protocols are being closely followed.
Assist the Operations Manager with tracking and reconciling all volunteer expenses in our database.
Facilitate volunteer expense reimbursements to ensure timely and accurate submission of expense receipts.

Desired Qualifications:

Commitment to STV’s mission and values.
Minimum 3 years of experience working with volunteer programs, non-profit administration, or project management.
Experience supporting teams to work collaboratively and respond to shifting priorities and emergent needs.
Previous work in a non-profit or electoral campaign setting is ideal.
Must be a level-headed self-starter with an ability to prioritize, multitask, and work independently.
Must demonstrate flexibility and excellent interpersonal skills and work well with people at all levels both in and out of the organization.
Should be able to communicate clearly and concisely under high pressure situations.
An ability to deal with sensitive issues in a professional manner and maintain confidentiality.
Experience in event planning and travel logistics is ideal.
Strong proficiency in Google Apps, Jotform, Airtable and other cloud-based applications.

Physical Demands

Able to work on a computer, including sitting at a desk, for extended periods of time with or without reasonable accommodation.
Manual dexterity to operate a keyboard and other technology.
Able to see or read a computer screen and printed material with or without vision aids.
Able to speak clearly and in audible tones on the phone and in person and to be understood by others.
Able to hear and understand speech at typical levels in person and over the telephone.
Able to understand and follow oral and written instructions.

Work Environment & Length of Assignment

This position may be remote or a remote/in office hybrid. STV has an office in the San Francisco Bay Area, but the employee can live anywhere.
This is a temporary position which will begin in January 2024 and end December 2024.
This is a full time, benefits eligible position.

Compensation: The annual salary for the Support Team Manager is between $60,000 – $70,000, final salary is dependent upon candidates experience and qualifications. Seed the Vote provides competitive benefits, including health insurance (medical, dental, vision) and paid time off.

How to Apply: Submit your resume, cover letter and three references through this portal. The position is open until filled.

Seed the Vote and Everyday People PAC contract with Resilient Strategies LLC for backend and operational support including hiring and employment. Resilient Strategies is an equal opportunity, affirmative action employer. Folks who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or gender-based violence are encouraged to apply. Pursuant of the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.