Overview

We are Action Squared, and we build technology for the progressive movement utilizing a unique cooperative development model; we create SaaS solutions with a social mission. Fast Company called our platform “the backbone of the anti-Trump organizing efforts,” and we are the technology that supports an array of organizations seeking impact, like the Democratic National Committee, Black Lives Matter, People’s Climate March, United We Dream, AFL-CIO, and hundreds of other progressive organizations large and small. Our platform creates new possibilities for mobilization that are meeting a real need for the progressive movement.

We are an organization founded on progressive values, and seek to carry them forward in all we do. We don’t just believe in this movement, we try to live it.

We are looking for a creative and efficient individual to join our team as a Senior Partnership Success Specialist. This position will support Action Network’s partnerships program by onboarding new partners, providing technical support to ensure that our partners are using the tool successfully utilizing our support platforms Zendesk and Pipedrive, and assisting in recruiting new partners to the platform.

This full-time position will report to the Director of Partnerships. This is a remote position with no location requirement.

What you’ll be doing

  • Manage and respond to partner support and technical tickets via Zendesk.
  • Conduct toolset demos for potential partners, on-boarding, and trainings so they’re set up for long term success and retention.
  • Support tracking our engagement with potential and current partners.
    Manage and track intake for new partnerships, including answering technical and strategic questions.
  • Develop relationships with our partners to ensure they have a good experience on the tool.
  • Answer questions from organizations interested in our tools, provide demos, and assist the team in recruiting new partners.
  • Stay up to date on new tool features and deployments.

What you have

  • Experience with Action Network and/or similar email tools.
    Strong written communication skills with exceptional attention to detail.
  • Interest in new ways of organizing, using technology, and building infrastructure for a long-term movement.
  • Prior experience with digital organizing and mobilizing for campaigns and advocacy programs.
  • Background in creating  data reports and dashboards.
  • Creativity, critical thinking and a commitment to collaboration.
  • A belief in helping organizations achieve their goals and build power.
  • Experience with providing tech tool support, training, and on-boarding.
  • Familiarity with Zendesk, Pipedrive or similar customer support and sales track platforms.
  • Familiarity with HTML/CSS, MS Access, MS SQL Server, and/or writing SQL queries a bonus.
  • An approachable & patient demeanor when working with team members internally and partners externally.

What You’ll Bring

  • 5-7 years of experience in political organizing, sales, tech advocacy, customer support, or client services.
  • Analytical and process-oriented mindset.
    Demonstrated ability to manage large, multi-stakeholder projects with exceptional results.
  • 2-5 years of sales/relationship management experience.
    Experience with training and/or configuring SAAS software solutions.
  • Bachelor’s degree or equivalent practical experience.

The Perks

  • Working remotely with a great team of like-minded progressives
  • 100% paid medical, dental, and vision for family
  • Unlimited vacation time
  • 401k
  • Technology allowance
  • Health and wellness allowance
  • Professional development benefits

Action Network is committed to cultivating a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

People of color, people with disabilities, veterans and LGBTQ candidates are strongly encouraged to apply. Action Squared is an Equal Opportunity employer committed to diversity in the workplace.

This position has  a salary range of $65,000-$80,000 commensurate with your experience. The employee will be within the Nonprofit Professional Employees Union structure.

To apply for this job email your details to resumes@actionnetwork.org

About Action Network

Fast Company called our platform “the backbone of the anti-Trump organizing efforts,” and we are the technology that supports an array of organizations seeking impact, like the Democratic National Committee, Black Lives Matter, People’s Climate March, United We Dream, AFL-CIO, and hundreds of other progressive organizations large and small.