Overview

About the Position

Siembra NC is looking for a detail-oriented Program Coordinator to play an essential role in our organization. The Program Coordinator will be primarily responsible for staffing and coordinating our community hotline and coordinating all incoming data and inputting it into our databases. The Program Coordinator’s work plan on average will reflect 70% data input and process work and 30% hotline coordination work.

Responsibilities Include

Data Coordination

  • Daily and weekly data entry from organizer sheets into our base building platform
  • Cleaning and organizing data within organizational data systems
  • Download and upload data from system to system, following the appropriate data processes and protocols
  • Contribute to improving data processes and protocols
  • Data based research as assigned
  • Support with training organizers on any tech skills they need help with

Hotline Coordination 

  • Complete regular and weekly operator shifts
  • Schedule hotline shifts according to operators’ availability
  • Train and support hotline operators
  • Tag and code hotline calls according to content of the calls
  • Coordinate quality control of hotline by tracking if protocols are being followed and requests taken care of
  • Conduct intakes over phone, video, or in-person as necessary, and follow-up to assign organizer to potential incoming cases
  • Build and maintain relationships with attorneys and agencies that we refer to
  • Make note of trends of the requests and needs coming in through various channels of and report back to the rest of the Siembra team
  • Join organizer meeting spaces, as needed, to report on new intakes & transition case information to respective organizer
  • During moments of rapid response, work with closely with supervisor & rapid response operators to adjust hotline protocols and response

Administrative Work 

  • Maintain a weekly/monthly work plan
  • Actively participate in weekly supervision meetings
  • Actively participate in weekly team meetings
  • Spearhead quality control of the organization’s rapid response platform and facebook messenger
  • Develop, update, and adjust systems for case and hotline coordination, as necessary
  • Complete timesheets, expense reports and other administrative tools as necessary

Skills and Qualifications Requirements

  • Bilingual in English and Spanish
  • Strong attention to detail
  • Demonstrated ability to “float” / not “sink” during tough moments
  • Demonstrated commitment to Siembra’s values and theory of change
  • Demonstrated ability to give and receive constructive feedback
  • Demonstrated ability to prioritize projects and tasks appropriately
  • Tech Savvy – demonstrated ability to use relevant technology (cell, laptop, Messenger, WhatsApp, Google Suite)

Skills and Qualifications Preferences

  • At least one year of experience doing data entry in any industry
  • Familiarity with movement technology platforms such as Action Network, EveryAction, Strive, etc.
  • Intermediate to advanced excel proficiency

Location

The Program Coordinator is required to be located in North Carolina.

Benefits and Compensation

This is a full-time, salaried position with a $67,000 yearly salary. We offer employer-based health care for the family and a generous paid time off policy.

 

How to Apply

Please upload a cover letter, resume, and at least three references to ops@siembranc.org Position will remain open until filled.

In your email or cover letter, please include how you heard about this position.

 

 

To apply for this job email your details to kelly@siembranc.org